Bill Payment

Providence Health bill payment is based on several factors, including the specific medical services and treatments you receive, the duration of your stay, the complexity of your condition, insurance coverage, and the associated healthcare costs.

Providence Health provides multiple options for patients to make their medical bill payments, ensuring convenience and flexibility. Here are the detailed ways a patient can pay their medical bills:

How To Make Your Providence Health Bill Payment

To pay online, select your state/region, date of service (if applicable), and facility where you received care.

Online Payment

MyChart Portal:

  • Access MyChart: Log in to your Providence MyChart account.
  • Billing Section: Navigate to the billing section.
  • View and Pay Bills: View your current statements and make payments directly online using a credit card, debit card, or electronic check.

For First-time users: Click the “Sign Up Now” button above the User Login form. A signup screen will display. You can either register using the email address that you provided to the office or you can register by creating a username and entering a security code provided to you from the office.

Forgot Username/Password? If you’re having trouble logging in to your Providence MyChart account, click the “Forgot Username?” or “Forgot Password?” link below the log in fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.

Providence Payment Site

If you received an email or text message from Providence Health:

  1. Click on the link in the email
  2. Once opened, click “View Bill Details”
  3. As prompted, verify your identity (date of birth, SSN, and/or account number – options will vary based on what data we have on file for you)

If you visit the payment site directly:

  1. Go to https://pay.providence.org to access the bill payment page
  2. Enter the bill ID located in the upper right corner of your statement
  3. As prompted, verify your identity (date of birth, SSN, and/or account number – options will vary based on our records.)
providence health bill payment

Otherwise, you can go to https://pay.providence.org/find-account/ to find your account.

Guest Payment:

  • Visit the Online Payment Page: Go to the Providence Health online bill payment page at https://mychartor.providence.org/mychart/ without logging into MyChart.
  • Enter Account Information: Provide your billing account number and other required information.
  • Make a Payment: Follow the prompts to complete your payment.

Phone Payment

  • Call the Billing Office: Dial the Providence Health billing department number provided on your bill.
  • Provide Billing Information: Have your billing account number and payment method ready.
  • Complete the Payment: Follow the instructions given by the billing representative.

providence Health customer service is available Monday to Friday from 8 a.m. to 8 p.m. PT. Contact us to get the phone number for your nearest location.

Mail Payment

  • Send a Check or Money Order: Write a check or money order payable to Providence Health.
  • Include Account Information: Ensure your billing account number is included on the check or money order.
  • Mail to the Billing Address: Send your payment to the address provided on your billing statement.

In-Person Payment

  • Visit a Providence Facility: Go to the billing office at any Providence Health facility.
  • Pay at the Desk: Make your payment using cash, check, credit card, or debit card.

Payment Plans

We’re here to help you with an interest-free payment plan featuring long-term options and no late fees, unlike loans or credit cards:

  • No interest payment starting at $25 a month
  • No penalties for early payments
  • No monthly stress or hassle – Set up automatic payments from your credit/debit card or bank account

Set Up a Payment Plan: If you are unable to pay the full amount at once, contact the billing office to inquire about setting up a payment plan. This allows you to make smaller, manageable payments over time. Visit our Payment Plans page to get started or contact us.

Financial Assistance

Apply for Financial Assistance: If you are experiencing financial hardship, check if you qualify for Providence Health’s financial assistance programs. These programs can help reduce or cover your medical expenses based on your income and financial situation.

Still Need Assistance?

If you want to learn more about managing your Providence Health account online and with the mobile app, Check out our Frequently Asked Questions on set-up, troubleshooting, and more.

You may call our MyChart Patient Support Line at 1-833-395-2035 seven days a week, 6:30 a.m. to 9 p.m. if you are having trouble setting up an account.

Providence Health Contact Information

Providence Health provides various ways for patients and the community to contact them for different needs, including general inquiries, appointments, billing questions, and more.

Go to the Providence Health Contact page for detailed contact options: You might also want to know more about Providence Health and its key components and services.

Bills and Statements Frequently Asked Questions

How can I make my bill payment?

You can manage all your bills and payments online. Providence Health provides several convenient options for patients to pay their medical bills. You can pay your bill online by referring to the code in the upper right corner of your paper statement.

When will I get a bill?

Whether you’re insured or not, you can expect a bill from us within 30 days.

Who else might bill me?

Because facilities, physicians caregivers, and medical equipment can be billed separately, you may receive more than one bill per visit.

For example, you may be billed separately by each physician (e.g., surgeon, anesthesiologist, radiologist, pathologist, intensivist, or hospitalist) involved in providing or reviewing your care.

Will I receive an itemized bill?

Itemized bills are not routinely sent; however, you may request one at any time by calling your hospital’s patient financial services department. Visit the Contact Resources page and enter your state to find your local hospital’s contact information.

How do I dispute an error in my bill?

If you wish to discuss concerns about your bill, call the patient billing office at 800-378-4189, Monday through Friday, 8 a.m. – 4:30 p.m., or any of the phone numbers listed on the front of your bill.

Or you can notify us in writing if you think your bill is inaccurate. Written disputes should be mailed directly to your hospital at the address listed on the front of your bill. Please include:

  • Your name and account number
  • The charge you feel may be inaccurate
  • An explanation of why you believe the bill is in error 

After we receive your written concerns, we will:

  • Acknowledge receipt of your letter within 30 days
  • Pause all formal collection attempts until we have responded to your concern
  • Respond to you or explain the delay within 60 days of receipt of your letter
  • Correct your bill, if an error is verified

How much time do I have to pay my bill?

When you visit a Providence facility, we note your health care insurance information and the services you receive. If you’re insured, we submit a claim to your insurance provider with all the details they need to process your claim. Insurance then pays its share based on the terms of your coverage.

After insurance pays its share of your claim, we will bill you for the remaining out-of-pocket costs.

Once you receive your bill, you have 31 days to pay, set up a payment plan or apply for Providence’s Financial Assistance program before you receive a past-due notice.

  • At 61 days, you will receive a past-due notice to pay your bill, set up a payment plan or apply for Providence’s Financial Assistance program.
  • At 75 days you will receive your final notice before your bill is considered for pre-collection status.
  • Next, depending on your situation, your bill may be sent to a collection agency after 121 to 181 days.
  • If you have any billing questions or are interested in enrolling in a payment plan, contact the billing customer support team. Our interest-free, long-term payment plans start at $25 and can last up to 24 months.

If you need help paying your bill, explore the resources we have available to help cover the costs of care.

I just got a letter from a collection agency. Why?

As part of our normal billing process, we make several attempts to contact and inform you of your bill and financial assistance options. You may receive notice from a collection agency if, after repeated attempts to contact you, we have not heard from you, you have not applied for financial assistance, or if we receive returned mail.

Why is my bill different than I expected?

Your billing statement may look different for various reasons. This could be due to changes in your health insurance coverage, updates in billing systems, or adjustments made to reflect any discounts or financial assistance applied.

It’s also possible that the billing statement displays information from more than one visit if you’ve had multiple hospital stays or medical appointments during the billing period.

What do I do if I can’t afford to pay my bill?

We’re here to help. If you are unable to pay for some or all of your medical care, you may be eligible for Providence’s financial assistance program. This program provides free or discounted services to eligible patients.

Our financial counselors can also assist you in applying for many government programs that can help with the costs of care. And we offer interest-free, long-term payment plans starting at $25 a month and lasting up to 24 months.

Please note that if you have not yet received a bill, you will not be able to set up a payment plan. If you’ve received a bill and would like to set up a payment plan, visit our payment plan page to get started. However, financial assistance applications can be filled out at any time before, during, or after you receive care

Do you offer any discounts?

We offer a 10% pre-pay discount if you pay an estimate on or before your day of care. Self-pay discounts for people not billing insurance are also available.

We understand that medical expenses can be challenging to manage. Providence offers a financial assistance program to eligible individuals, providing discounts based on their income and financial situation.

Why am I receiving different letters, and what do they all mean?

You may receive several documents as part of a normal billing cycle. These include:

  • Estimates – Before certain tests, procedures, or other health care services, self-pay and out-of-network patients get an estimate that outlines their out-of-pocket costs. It’s not a bill or a payment request. As this is an estimate, final costs might end up being higher or lower.
  • Explanation of Benefits (EOB) – Health insurance companies generate an Explanation of Benefits (EOB) each time they process a medical claim. The EOB isn’t a bill either—it simply lists the claims, how much is covered by health insurance, and any balances the patient may be responsible for paying.
  • Bill – Finally, the bill states the amount a patient owes members of the care team, including the physicians or hospital. It includes a detailed description of the services provided for that visit

What are my billing rights?

In each state, laws exist to help protect you from unfair medical billing. The federal No Surprises Act also helps to prevent unexpected bills, facilitates cost estimates, and limits charges from out-of-network providers.

To learn more about your right to a Good Faith Estimate and pricing transparency, visit Good Faith Estimate.

How does Providence determine what my bill should be? How is my bill calculated?

Providence determines your bill based on several factors, including the costs associated with the following:

  • Specific medical services, treatments, and procedures you receive
  • Duration of your hospital stay
  • Complexity of your condition
  • Medications administered

Additionally, the bill may also take into account your insurance coverage, applicable discounts, financial assistance, and any outstanding balances from previous visits. Your financial responsibility will be determined based on your insurance plan’s coverage.

The billing process is transparent, and you can inquire about the details of your bill by contacting Providence’s billing department or by requesting an itemized statement

What does “price transparency” mean?

Price transparency is our commitment to offering a clear and accessible breakdown of health care service costs, charges, and associated fees for common procedures, tests, medications and other services offered by the hospital.

This information helps our patients make more informed decisions about their treatment options and explore potential alternatives.

Here’s how you can get a better sense of what your care could cost:

  • Get a free price estimate on the Get a Price Estimate page
  • Learn more about pricing transparency options on the Pricing Transparency page, where you can select a region to download a hospital’s file of its standard charges.

I still have questions. How can I get more help?

For more information about getting help with your Providence medical bill, you can visit the contact resources directory, request an appointment with a financial counselor, or visit a billing office at your local Providence facility.